Filter
Top Products
Troubleshooting
PN: 1725-36038-001_B.doc 91
Message Description Action
Checking DHCP
IP
The handset is retrieving DHCP
information from the DHCP server.
None. This is informational only.
CRC Code Error
The software which has been TFTP
downloaded has a bad redundancy
code check.
Try the download again; it is possible
the software was corrupted during
download. If the error repeats, check
that the download image on the TFTP
server is not corrupted.
Code Mismatch!
The software loaded into the handset
is incorrect for this model handset.
Verify the License Management value is
correct. Replace the software image on
the TFTP server with software that is
correct for the handset model.
DCA Timeout
The handset has detected a fault for
which it cannot recover, possibly due
to a failure to acquire any network.
Turn the handset off, then on again. If
error persists, contact Polycom
Technical Support and report the error.
DHCP Error (1-5) DHCP Error 1.
The handset cannot locate a DHCP
server. It will try every four seconds until
a server is located.
DHCP Error 2.
The handset has not received a
response from the server for a request
to an IP address. It will retry until a
server is found.
DHCP Error 3.
The server refuses to lease the handset
an IP address. It will keep trying.
DHCP Error 4.
The server offered the handset a lease
that is too short. The minimum lease
time is 10 minutes but Polycom
Engineers recommend at least one-
hour minimum lease time. The handset
will stop trying. Reconfigure the server
and power cycle the handset.
DHCP Error 5.
Failure during WEP Key rotation
process (proprietary feature).
DHCP Lease Exp
yyy.yyy.yyy.yyy
y…y = DHCP server IP address.
DHCP is not responding to renewal
attempts (at least one renewal
succeeded).
The handset failed to renew its DHCP
lease, either because the DHCP server
is not running, or because the
configuration has been changed by the
administrator. The handset will attempt
to negotiate a new lease, which will
either work, or it will change to one of
the above DHCP errors (1 through 4).
DHCP NACK error
yyy.yyy.yyy.yyy
y…y = DHCP server IP address.
DHCP server explicitly refused
renewal.
The DHCP lease currently in use by the
handset is no longer valid, which forces
the handset to restart. This problem
should resolve itself on the restart. If it
does not, the problem is in the DHCP
server.