Polycom 1725-36038-001 Cordless Telephone User Manual


 
Troubleshooting
PN: 1725-36038-001_B.doc 89
Handset Status Messages
SpectraLink 8020/8030 Wireless Telephone status messages provide
information about the SpectraLink 8020/8030 Wireless Telephone’s
communication with the AP and host telephone system. The
following table summarizes, in alphabetical order, the status
messages.
Message Description Action
3 chirps (audio)
Handset is not able to communicate
with the best AP, probably because
that AP has no bandwidth available.
None. This is only a warning, the call
will hand off to the best AP once it
becomes available.
Address Mismatch
Handset software download files are
incorrect or corrupted.
Download new software from the
Polycom website per Software
Maintenance.
ASSERT xxx c
Line yyy
The handset has detected a fault from
which it cannot recover.
Record the error code so it can be
reported.
Turn the handset off then on again.
If error persists, try registering a
different handset to this telephone port.
If error still persists, contact Polycom
Technical Support and report the error.
Assoc Failed
xxxxxxxxxxxx
x…x = AP MAC address.
Handset association was refused by
AP; displays MAC of failing AP.
Check handset and AP security
settings.
Ensure AP is configured per
Configuration Guide.
Try another AP.
Assoc Timeout
xxxxxxxxxxxx
x…x = AP MAC address.
Handset did not receive association
response from AP; displays MAC of
failing AP.
Check handset and AP security
settings.
Ensure AP is configured per
Configuration Guide.
Try another AP.
Auth Failed
xxxxxxxxxxxx
x…x = AP MAC address.
Handset authentication was refused by
AP; displays MAC of failing AP.
Check handset and AP security
settings.
Ensure AP is configured per
Configuration Guide.
Try another AP.
Auth Timeout
xxxxxxxxxxxx
x…x = AP MAC address.
Handset did not receive authentication
response from AP; displays MAC of
failing AP.
Check handset and AP security
settings.
Ensure AP is configured per
Configuration Guide.
Try another AP.
Bad Code Type xx
Expected Code
Type yy
xx, yy = software license types.
Handset software does not match
current handset license selection.
Download new software from the
Polycom website per Software
Maintenance.