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User Guide for the Polycom
®
SoundStation
®
IP 5000 Phone
37
Access to Screens and Systems
Calling
Symptom Problem Corrective Action
There is no response when you
press a feature key.
The phone isn’t in an active
state.
Try the following:
• Press the keys more slowly.
• Call the phone to confirm that inbound
call display and ringing is normal. If
successful, try to press feature keys
within the call to access certain
screens (for example, the Directory
screens).
• To confirm the line is actively
registered to the call server,
press , and then select
Status > Lines. From the Line
Information screen, verify that your
phone line is registered.
• To attempt re-registration with the call
server, reboot the phone. For more
information, see your system
administrator.
The display shows “Network Link
is Down.”
The network cable isn’t properly
connected.
See Power and Startup on page 35.
Symptom Problem Corrective Action
There is no dial tone. Power isn’t correctly applied to
the phone.
Verify that power is correctly applied to the
phone:
• Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)