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User Guide for the Polycom
®
SoundStation
®
IP 5000 Phone
14
The following figure shows that your phone has two calls, and you’re
currently viewing the first (most recent) call.
To scroll through calls, press or .
To place a call on hold:
>> During a call, press the Hold soft key.
The console LEDs flash red to indicate that a call is on hold.
To resume a call on hold:
>> While a call is on hold, press the Resume soft key.
Transferring Calls
When you transfer a call, you have the option to talk to the party to whom
you’re transferring the call, or you can automatically transfer the call without
speaking to the other party.
To transfer a call:
1. During a call, press the Trnsfer soft key.
The active call is placed on hold.
2. Place a call to the party to whom you want to transfer the call.
3. When you hear the ring-back sound, or after you speak with the other
party, press the Trnsfer soft key.
To cancel the transfer before the call connects, and return to the original
call, press the Cancel soft key.
Note
You can automatically transfer the call without speaking to the second party. After
you complete step 1, press the Blind soft key. Then, complete step 2. The transfer
automatically completes.