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User Guide for the Polycom
®
SoundStation
®
IP 5000 Phone
35
Troubleshooting
The following tables contain general troubleshooting information to help you
solve any problems you might encounter when you use the
SoundStation IP 5000 conference phone. The tables list possible trouble
symptoms, the likely causes of these problems, and recommended corrective
actions to take. Problems are grouped as follows:
• Power and Startup on page 35
• Controls on page 36
• Access to Screens and Systems on page 37
• Calling on page 37
• Displays on page 38
• Audio on page 39
• Overall Functioning on page 39
• Productivity Suite on page 39
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware (see Testing Phone
Hardware on page 40).
If you require more information or assistance, contact your system
administrator.
Power and Startup
Symptom Problem Corrective Action
The display shows “Network Link
is Down.”
The network cable isn’t properly
connected.
Try the following:
• Check the cable termination at the
switch or hub (furthest end of the
cable from the phone).
• Check that the switch or hub is
operational (flashing link/status
lights).
• Verify that the LAN port is active.
Press , and then select
Status > Network > Ethernet. From
the Ethernet screen, scroll to
LAN port and verify that it’s Active.