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User Guide for the Polycom
®
SoundStation
®
IP 5000 Phone
36
Controls
Symptom Problem Corrective Action
The dial pad doesn’t work. The dial pad on the phone
doesn’t respond.
Try the following:
• Check for a response from other
feature keys or from the dial pad.
• Place a call to the phone from a known
working telephone. Check for display
updates.
• Check if the LAN port is active.
Press , and then select
Status > Network > Ethernet. From
the Ethernet screen, scroll to
LAN port and verify that it’s Active.
• Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port is
operational (if it isn’t accessible,
contact your system administrator).
• Restart the phone (see Overall
Functioning on page 39).
(Before restarting your phone, contact
your system administrator. Your
system administrator may want to
troubleshoot the phone in more detail
before restarting the phone and
losing current status information.)