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1.7 Busy Line/Busy Party Features
96 Feature Guide
1.7.3 Call Monitor
Description
Allows an extension user to listen to the busy extension user’s existing conversation. The user
can hear the conversation, but the user’s voice is not heard. If desired, interrupting the call to
establish a three-party conference call is available.
Conditions
• COS programming determines extension users who can use this feature.
• This feature is available only when the busy extension is in a conversation with another
extension or outside party.
• This feature does not work when the busy extension is in one of the following conditions:
a) Executive Busy Override Deny ( 1.7.2 Executive Busy Override) or Data Line
Security ( 1.10.5 Data Line Security) has been set.
b) While receiving OHCA ( 1.7.4.3 Off-hook Call Announcement (OHCA)) or Whisper
OHCA ( 1.7.4.4 Whisper OHCA).
c) During a Conference call ( 1.13.1 Conference Features).
d) During a doorphone call ( 1.16.1 Doorphone Call).
e) While Live Call Screening (LCS) or Two-way Record is activated ( 1.23.3 Voice Mail
DPT (Digital) Integration).
f) During Consultation Hold.
(Consultation Hold: Allows an extension user to place a call on hold temporarily to
perform Call Transfer, Conference, or Call Splitting.)
• This feature stops when the busy extension user presses the following buttons during a
conversation ( 1.19.1 Fixed Buttons and 1.19.2 Flexible Buttons):
User Manual References
User Manual
1.2.4 When the Dialled Line is Busy or There is No Answer
– FLASH/RECALL button
– HOLD button
– TRANSFER button
– CONF (Conference) button
– DSS button
– EFA button
– Two-way Record button
– Two-way Transfer button
– One-touch Two-way Transfer button
– Voice Mail (VM) Transfer button