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1.29 Computer Telephony Integration (CTI) Features
278 Feature Guide
1.29 Computer Telephony Integration (CTI)
Features
1.29.1 Computer Telephony Integration (CTI)
Description
Connecting a personal computer (PC) to this PBX (via a DPT with the USB Module, or via a
Server PC on a LAN) enables extension users to make use of advanced features by using the
stored data in the PC or in the Server PC.
There are two types of CTI as follows:
1) First Party Call Control
2) Third Party Call Control
1. First Party Call Control
A PC is connected to a DPT using a USB port (USB Module) attached to the DPT. The PC
monitors the status of the DPT and controls the DPT.
2. Third Party Call Control
A Server PC is connected to the PBX using the USB port on the PBX or using the CTI-
LINK card as a CTI interface. PCs monitor the status of the PBX and control the PBX via
the Server PC.
PBX
PC
USB
DPT
PBX
CTI
Interface
Server PC
PC
PC
LAN
LAN or USB