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1.11 Transferring Features
130 Feature Guide
1.11 Transferring Features
1.11.1 Call Transfer
Description
An extension user can transfer a call to another extension or an outside party. The following
features are available:
Call Transfer with Announcement is also known as Call Transfer—Screened.
Call Transfer without Announcement is also known as Call Transfer—Unscreened.
Conditions
• If Music on Hold is enabled, music can be sent to the held party while the call is
transferred. ( 1.12.4 Music on Hold) It is programmable whether a ringback tone or
music is sent ( Music for Transfer [712]).
• If the transfer destination extension has set FWD to an outside party, the call will be
transferred to the outside party. ( 1.3.1.2 Call Forwarding (FWD))
• COS programming determines the extensions that are able to transfer a call to an outside
party ( Call Transfer to Trunk [503]). COS can also prohibit transferring to an extension
of another PBX via the TIE line service using the PBX Code method (Access with PBX
Code) ( 1.28.1 TIE Line Service).
• Transfer Recall for Call Transfer without Announcement
If the transfer destination does not answer within the preprogrammed Transfer Recall time
( Transfer Recall Time [201]), the call will be redirected to the Transfer Recall destination
assigned to the extension which transferred the call. If the destination is not assigned, the
call will return to the extension.
[Available destination]
Feature Transferring method
With
Announcement
Transfer is completed after announcing the destination
party.
Without
Announcement
Transfer is completed without an announcement.
After dialling the destination, while hearing a ringback
tone, the originator can replace the handset.
Destination Availability
Wired Extension (PT/SLT/ISDN Extension/T1-
OPX)
PS
Incoming Call Distribution Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)