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1.2 Receiving Group Features
46 Feature Guide
1.2.2.2 Group Call Distribution
Description
The Incoming calls directed to an incoming call distribution group are distributed to the member
extensions using the distribution method until a preprogrammed number of extensions (agents)
( Maximum Number of Agents [632]) are available to accept a call. When incoming calls
exceed the number, the calls enter a queue ( 1.2.2.3 Queuing Feature).
1. Distribution Method
There are three distribution methods which can be assigned to each incoming call
distribution group ( Incoming Call Distribution Group Distribution Method [624]).
Distribution
Method
Description
Uniform Call
Distribution
(UCD)
Calls go to a different extension uniformly each time a call is
received. Extensions are hunted in a circular way in the
preprogrammed order for the group, starting at the extension after
the extension which received the last call.
Priority Hunting An idle extension is searched for using the preprogrammed order
for the group.
Ring All extensions in the group ring simultaneously.
Delayed Ringing:
Delayed ringing or no ringing can be programmed for each
extension in the group ( Incoming Call Distribution Group
Delayed Ringing [621]). The call can be answered by pressing the
flashing button even if no ring or a delayed time is set.
Extn.
A
Starts searching from
extn. B. (Skips extn. A.)
Received
the last call.
Extn.
B
Extn.
C
Extn.
D
Extn.
A
1st Priority 2nd Priority 3rd ....
Always starts searching from
the first assigned extension.
Extn.
B
Extn.
C
Extn.
D
Delayed Ringing:
Rings after a
specified time delay.
Rings immediately simultaneously.
Extn.
A
Extn.
B
Extn.
C
Extn.
D