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1.2 Receiving Group Features
Feature Guide 43
1. Group Call Distribution [ 1.2.2.2 Group Call Distribution]
Incoming calls are distributed using one of the following methods:
2. Queuing Feature [ 1.2.2.3 Queuing Feature]
If a preprogrammed numbers of extensions in an incoming call distribution group are busy,
a preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can
be sent to the waiting callers.
3. VIP Call [ 1.2.2.4 VIP Call]
It is possible to assign a priority to incoming call distribution groups so that an incoming
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1.2.2.3 Queuing Feature
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1.2.2.7 Supervisory Feature
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1.2.2.6 Log-in/Log-out
Distribution Method Description
Uniform Call
Distribution (UCD)
Calls go to a different extension uniformly each time a call
is received.
Priority Hunting An idle extension is searched in the specified order.
Ring All extensions in the incoming call distribution group ring
simultaneously.
Incoming Call
Distribution Group 1
(Floating extension no.: 290,
Name: Sales)
Log-outLog-in
Extn.
101
Extn.
102
Extn.
103
Extn.
104
Extn.
105
Extn.
105
Supervisor Extension
Extn.
100
Calls arriving at incoming call
distribution group 1.
Queuing Feature
Five calls are
waiting in a queue.
Monitors or controls the
incoming call distribution
group status.
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5
8
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1
2
3
Group Call Distribution
Calls are distributed by the
assigned method.
(Only three extensions
[agents] can answer the
call for Busy on Busy.)
Overflow Feature
a) Sends a busy tone (Busy on Busy), o
r
b) Redirects to the overflow destination.
Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button. The button shows the Hurry-
up status.
D
E
F
B
A
C
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