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1.3 Telephone Features and Operation
94 Operating Manual
1.3.41 ICD Group Features—Supervisory
An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other
members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows:
Using these features, for example, if extension 101 is logged out but the user is at his extension, and
Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change
the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension.
The following chart shows the flow of supervisory displays and access operations:
Features Description
Incoming Call Queue
Monitor
The supervisor extension can monitor the status of calls waiting in the
queue to be answered.
(→ 1.3.37 ICD Group Features—Incoming Call Queue Monitor)
Log-in/Log-out Monitor and
Remote Control
The supervisor extension can monitor the Log-in/Log-out status of the
ICD group members with the lights of corresponding DSS buttons. The
supervisor extension can change their Log-in/Log-out status by
pressing the corresponding DSS button.
(→ 1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote
Control)
Call Log History
The supervisor extension can confirm the incoming call log for the ICD
group.
(→ 1.3.36 ICD Group Features—Call Log History for ICD Group)