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1.3 Telephone Features and Operation
46 Operating Manual
For a called extension
A call waiting notification is sent to the busy extension user to notify him or her that a new incoming call is
waiting. The extension can then answer the second call by either disconnecting the current call or placing it
on hold.
One of the following notification methods can be assigned for each extension, depending on the type of
telephone being used. (Default: Call Waiting Tone)
• Call Waiting Tone: A call waiting tone is heard through the built-in speaker of PT or handset of
SLT (→ 1.3.13 Call Waiting Tone).
• Off-hook Call Announcement (OHCA): The caller's voice is heard through the built-in speaker
(→ 1.3.45 OHCA (Off-hook Call Announcement)).
• Whisper OHCA: The caller's voice is heard through the handset (→ 1.3.74 Whisper OHCA).
Answering Call Waiting in the PBX
During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs
when an outside call has been received or another extension is letting you know a call is waiting. You must
activate this feature to use it. (Default: Call Waiting Tone)
You can answer the second call by disconnecting (1) or holding (2) the current call.
1. To disconnect the current call and then talk to the new party
2. To hold the current call and then talk to the new party
PT/SLT/PS
While hearing a tone
Off-hook.
On-hook.
Talk to the
new party.
PT/PS
Press HOLD.
While hearing a tone
Disregard this step if both
parties are extensions.
HOLD
Talk to the
new party.
OR
(CO)
INTERCOM
OR
(ICD Group)
(SDN)
(PDN)
OR
OR
Press CO, ICD Group,
PDN, SDN, or INTERCOM.