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1.3 Telephone Features and Operation
86 Operating Manual
1.3.35 ICD GROUP FEATURES
An incoming call distribution (ICD) group is a group of extensions assigned through system programming to
receive calls (for example, as a call center). The PBX has several features that support using extensions in
ICD groups, as follows:
1.3.36 ICD Group Features—Call Log History for ICD Group
• To call another party, dial the desired party's phone number before the preprogrammed
number is dialed.
• You should assign the intercom line as the seized line when going off-hook. (Preferred Line
Assignment—Outgoing)
• It is possible to increase the delay before Hot Line is activated through system programming.
This can be useful if you require more time after going off-hook to dial another telephone
number or extension number.
Customizing Your Phone
• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
Features Description
Log-in/Log-out
You can log in to or out of an ICD group, to control whether you receive
calls from the group.
(→ 1.3.38 ICD Group Features—Log-in/Log-out)
Supervisory Features
An extension assigned as a supervisor (supervisor extension) can
monitor and control the status of each member within the ICD group,
using a 6-line display PT.
(→ 1.3.41 ICD Group Features—Supervisory)
Manual Queue Redirection
(Hurry-up Transfer)
You can forward the longest waiting call in the queue of calls to the ICD
group to a preprogrammed destination manually.
(→ 1.3.40 ICD Group Features—Manual Queue Redirection)
Call Forwarding (FWD) for
your ICD Group
You can set a forward destination for your ICD group.
(→ Call Forwarding (FWD) for your Incoming Call Distribution Group)
An extension assigned as a supervisor (supervisor extension) can confirm the incoming
call log for the incoming call distribution (ICD) group.
To perform this operation, the supervisor has to enter incoming call queue monitoring
mode first.