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Zire™ 31 Handheld 364
CHAPTER 23 Common Questions
When I synchronize, I receive the 8009 error message: An application
has failed to respond to a HotSync notification.
WINDOWS ONLY
The 8009 error indicates that the Windows registry is corrupt. You need to rebuild the HotSync
Manager registry entries. For information on rebuilding the registry entries, go to
www.palmOne.com/support/intl
and search the palmOne Knowledge Library for “error 8009.”
My files didn’t install during synchronization.
• If files do not install after you synchronize, the file type was not recognized. On your handheld,
open the application associated with those files. Then synchronize again. If the files remain in
the palmOne™ Quick Install list, they are not associated with an application on your handheld
and cannot be installed.
• If you are trying to install files to an expansion card, make sure that a card is inserted into your
handheld’s expansion slot before you synchronize.
I can’t add more files to the palmOne™ Quick Install list.
Make sure the dialog box that confirms where the files will be installed is closed. You cannot add
more files to the list when the confirmation dialog box is open.
When I add a zipped file (ZIP) to Quick Install, no files appear in the
Quick Install list.
Unzip the file with a file compression utility, such as WinZip, and then add the unzipped files to
Quick Install.