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Zire™ 31 Handheld 362
CHAPTER 23 Common Questions
When I tap to synchronize, nothing happens on Palm Desktop
software, and my handheld times out.
• Perform a soft reset.
• Make sure that HotSync manager is running
on your computer.
• Make a copy of the folder containing your information. This folder is named with either your full
username or a shortened version of the name. Uninstall and then reinstall Palm Desktop
software.
• Turn on your handheld, and go to the Home screen. Select HotSync , and then tap
Local.
I can’t synchronize my handheld with Microsoft Outlook.
WINDOWS ONLY
If you choose to synchronize your handheld with Outlook, information from Contacts,
Calendar, Tasks, and Memos is synchronized with Outlook. Other information, such as photos and
notes, is synchronized with Palm Desktop software.
• Click the HotSync Manager icon and select Custom. Check the following:
• Make sure that you have the correct username selected from the drop-down list.
• Make sure that the applications you want are set to synchronize the files. If not, select each
application, click Change, and then choose Synchronize the files.
• Make sure that the correct application name is selected. For example, the older version of
Calendar was called Date Book. If you have upgraded from an older handheld, make sure that
that Calendar is set to Synchronize the files, and Date Book is set to Do Nothing.
• If you synchronize your handheld with more than one computer, click Settings and select
Enable synchronization to multiple PCs for each application you want to synchronize. This
helps avoid duplicating the same information on a single computer.
Click the Set as default check box to use this setting each time you synchronize.
Otherwise, it applies during the next synchronization only.
NOTE
NOTE