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Mitel
®
8520 Telephone User Guide – Issue 13, September 2009 Page 55
A
Abbreviations 3
About Your Phone 2
Account Codes, using 25
ACD Hunt Group Wrap-up Timer, stopping 48
ACD Hunt Groups
logging in 47
logging out 48
Agent Help
accepting or rejecting 49
requesting 48
Agent Help Calls, accepting or rejecting 49
Agent, ACD hunt group 47
Audio Problems 52
Automatic
access, using 17
call access, using 17
trunk answer, using 18
B
Background Music, listening 10
Barge-In, using 49
Button Assignments, viewing 15
Buttons 5
C
Call Forward
Manual 31
System 31
using 31
Call Logs, using 36
Callback (Queuing the Phone), requesting 19
Caller ID Information
displaying 30
viewing 30
Calls
answering 17
camping-on to phone 19
conference 34
conference, placing 34
external 20
external, placing 20
forwarding 31
internal 18
logs, using 36
monitoring 49
muting the microphone 28
phone, queuing for 19
picking up (reverse transferring) 29
placing 18
placing internal (IC) 18
recording 35
redirecting 18
stealing 49
transferring 29
waiting 17
Calls On Hold
placing 28
Calls to External Numbers
transferring 29
Calls to Other Extensions
transferring 29
Camp-On, using 19
Characters, entering dialpad 22
Codes
account 25
default system access 12
feature, default 12
Outgoing Call access 20
Comfort and Safety Tips 6
Conference Calls
adding a party to 34
dropping out of 34
ending 35
placing 34
transferring 34
Conference Party, adding 34
Contact Information 51
Contrast, changing 10
Index