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8520 Telephone User Guide – Issue 13, September 2009 Page 19
Answering and Placing Calls
Requesting a Callback (Queuing the Phone)
When you request a callback (queue the phone), the system automatically calls to connect you
to the extension when it becomes available.
To request a callback:
If there is no answer or if the extension is busy, press
(Special) followed by 6, and
then hang up. QUEUE REGISTERED FOR <name> appears. When the extension
becomes available, your extension rings.
To cancel the callback request:
Press 6. QUEUE REQUEST CANCELED appears.
Using Camp-on
Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
“Using Do-Not-Disturb” on page 43.
To use Camp-on:
Stay on the line and wait for the extension to become available—do not hang up. If
Camp-on is enabled, you hear Music-on-Hold while you are waiting.
Using Off-Hook Voice Announce
To use Off-Hook Voice Announce
2
:
• Do not hang up. After the busy signal stops, you are automatically connected and may
speak.
• If you hear music or if the phone is in DND mode, your off-hook voice announce call will
not go through.
Off-Hook Voice Announce allows you to talk to the phone user on his or her handsfree
speakerphone, even though the user already has a call in progress on the handset. This feature
is not available if your phone has the Ring Intercom Always feature enabled.
2. This feature may or may not be enabled for your system.