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Answering and Placing Calls
Page 18 Mitel
®
8520 Telephone User Guide – Issue 13, September 2009
Redirecting Calls
You can redirect incoming calls to other extensions, external numbers, or send a DND message
(see page 43).
To redirect calls:
1. While a call is ringing, dial 331.
2. Do one of the following:
• Dial the extension number, or press the OUTGOING button or the Outgoing Call
access code (the default code is 8), and then dial the external number.
• Enter the DND code.
Using Automatic Trunk Answer
You can use Automatic Trunk Answer to answer incoming external calls for other internal parties
who are members of an “Answer Access” list.
1
Your system administrator creates Answer
Access lists. Contact your system administrator for Answer Access list extensions.
Automatic Trunk Answer answers calls in the order they are received (that is, the first call
received by any extension in the Answer Access list is the one answered).
To use Automatic Trunk Answer:
1. When an incoming external call is ringing at another Answer Access list extension, lift
the handset or press (Speaker).
2. Dial 350 or press the flashing Trunk <number> button.
Placing Calls
The following instructions describe how to place calls and related features.
Placing Emergency Calls
Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the
emergency call as soon as you dial the number, even if you do not select an outside line.
Placing Internal Calls
Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your phone. Contact your system administrator for a list of extension
numbers.
To place an internal call:
With or without the handset lifted, dial the extension number. If you enter incorrect digits,
you can press the MUTE button to move the cursor backward, deleting the last digits
entered.
If you are using Handsfree Mode, listen for the double tone and then begin to speak.
If there is no answer or if the extension is busy, you can do the following:
• Request a callback (queue). See ““Requesting a Callback (Queuing the Phone)” on
page 19”.
• Camp-on to the busy extension. See “Using Camp-on” on page 19.
• Leave a message. See “Leaving Messages at Other Extensions” on page 41.
1. This feature may or may not be enabled for your system.