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Page 32 Mitel
®
8520 Telephone User Guide – Issue 13, September 2009
Using Personal Call Routing
When you enable Personal Call Routing on your phone, your incoming calls are automatically
routed to one or more preprogrammed associated destinations according to the routing steps
programmed for you.
Typically, your desk phone is configured to be your main extension. You may be programmed
for up to five associated destinations including:
• softphone
• home IP phone
• voice mail
• mobile phone
• home phone
Your desk phone, softphone, home IP phone and voice mail extensions are already
programmed in the system, so your system administrator can easily include them in your routing
steps. To include your mobile and home phone numbers in your routing steps, you will need to
provide these numbers to your system administrator.
Personal Call Routing also includes the Handoff feature, which includes the following functions:
• Push: The Handoff “push” function allows you to move an active call from your main
extension, typically your desk phone, to an associated destination without disconnecting
audio. The push function is useful if you are leaving the work area, but want to remain
connected to an active call. The push function rings all associated destinations (except
voice mail) and you select which device to use to answer the call. When you answer the
call, you are immediately connected to the other parties at the new destination. When the
call is switching over to the new destination, there may be a momentary break in audio,
which may be noticeable to the other parties on the call.
• Pull: The Handoff “pull” function allows you to pull a call that was previously routed to your
mobile or home phone back to the main extension. The pull function is useful if you
answer a call on your mobile phone and then return to your desk. After you pull a call back
to the main extension, the call is connected immediately and you can then access system
features such as conference, hold, and transfer.
Personal Call Routing includes the following feature codes:
• Personal Call Routing On: 363
• Personal Call Routing Off: 362
• Personal Call Routing On/Off: 364
• Personal Call Routing – Handoff (push and pull): 388
The following call types do not follow Personal Call Routing:
• Hunt group calls
• Hunt group announcement/overflow calls
• Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls
NOTE
The Handoff feature is only supported on your main extension, typically your
desk phone. However, if you share a desk phone with one or more coworkers
and your main extension is a phantom extension, you cannot use the Handoff
feature.
NOTE
A recall occurs when a feature cannot be completed or the feature times out,
and the call returns to the originating extension. For example, a holding call
will recall the extension where it was placed on hold when the hold timer
expires.