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8520 Telephone User Guide – Issue 13, September 2009
8520 Telephone Quick Reference Guide
This guide provides information for frequently used
features. For more information about these and other
features, refer to the user guide. For voice mail
information, refer to the voice mail user guide for your
system.
Feature Buttons
Most of the following feature codes work when your
phone is idle. However, if you are on an active call or if
the phone is off-hook, you may need to press
(Special) to activate the feature before you enter
the feature code.
If you make a mistake when entering numbers or
characters, you can press the MUTE button to move the
cursor to the left and delete the characters entered, or
you can press
* to cancel the feature.
Commonly Used Feature Codes
Contact your system administrator for more information
about system features.
Button Action
Activates features while on active calls.
Provides volume control.
Scrolls through feature options.
Activates Handsfree Mode.
Turns speaker on and off.
Places the current call on hold.
CALL Selects an outside line or answers a
call.
IC Answers an intercom (internal) call.
MUTE Mutes the microphone. Left/backspace
when entering dialpad characters.
DND Turns DND mode on or off.
PAGE Selects a page zone to place a page.
STN SPDL Views or accesses Station Speed-Dial
numbers.
SYS SPDL Views or accesses System Speed-Dial
numbers.
REDIAL Redials a telephone number.
CNF Places a conference call.
TRANSFER Transfers the current call.
MSG Connects to Inter-station and voice
messages. Toggles between Alpha
Mode and Numeric Mode.
FWD Forwards the call to the specified
number. Right/forward when entering
dialpad characters.
ANSWER Answers calls.
OUTGOING Selects an outgoing line for external
calls.
Feature Code
ACD Agent – Log In/Out 328
Automatic IC Call Access – On/Off 361
Automatic Trunk Call Access – On/Off 360
Background Music – On/Off 313
Call Forward – All Calls 355
Call Logging 333
Conference 5
Default Station 394
Directory 307
Display Time And Date 300
Do-Not-Disturb – On/Off 372
Handsfree – On/Off 319
Headset – On/Off 317
Hold – Individual 336
Hold – System 335
Hunt Group – Remove/Replace 324
Message – Cancel Left Message 366
Message – Delete Message 368
Message – Leave Message 367
Message – Messages Menu 365
Microphone Mute – On/Off 314
Page Receive – On/Off 325
Personal Call Routing – On/Off 364
Personal Call Routing Handoff 388
Program Buttons 397
Program Station Password 392
Programmable Buttons – Default 395
Queue (Callback) Request 6
Record-A-Call 385
Reverse Transfer (Call Pick-Up) 4
Ring Tone Selection 398
Station Speed Dial 382
Station Speed Dial – Programming 383
Switch Keymap 399
System Forward – On/Off 354
System Speed Dial 381
View Button Assignments 396