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Call Features
Page 36 Mitel
®
8520 Telephone User Guide – Issue 13, September 2009
Using Call Logs
Call Logs are records of your most recent missed, received, and dialed calls.
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Up to 20 entries
can be stored in each call log.
You can use your Call Logs to:
• View recent call activity.
• View caller ID information.
• Return or redial calls.
To use Call Logs:
1. Dial 333.
2. Select one of the following options:
• Press 1 (MISS) for missed calls
• Press 2 (RCV) for received calls.
• Press 3 (DL) for dialed calls.
• Press 4 (CLR) to clear all entries.
3. Press (Up) or (Down) to scroll through the entries.
The display shows the party’s name and the extension or outside number (if available)
and the date and time.
If no Caller ID information is available, UNKNOWN CALLER appears.
To return a call or redial a number listed in a Call Log:
Press # while the display shows the number.
To delete individual Call Log entries:
Press 0 to delete the displayed entry.
Using Secondary Extension Buttons
You can use programmable buttons as Secondary Extension buttons.
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Secondary Extension
buttons are assigned to other extensions in the system (primary extensions). Because
Secondary Extension buttons are programmed by the system administrator, you cannot change
the buttons (for example, assign features to the buttons).
When programmed, you can use Secondary Extension buttons to:
• Place an internal call to the primary extension.
• View the call activity at the primary extension.
• Transfer calls to the primary extension.
• Answer a call that is ringing or holding on any CALL button at the primary extension.
3. This feature may or may not be enabled for your system.
4. Secondary Extension buttons must be programmed by your system administrator.
NOTES
Unless internal calls are set up by the system administrator to use CALL buttons,
you cannot use Secondary Extension buttons to answer ringing or holding internal
calls received by the primary extension.
You can use Secondary Extension buttons to notify you when a given number of
calls are waiting at the primary extension.
If a Secondary Extension button is flashing (the primary extension has an
incoming call), you can press # before pressing the flashing Secondary Extension
button to the call the primary extension and not answer the incoming call.