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Advanced Call Handling
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling with coworkers.
Use Abbreviated
Dialing
(Off-hook)
1. Pick up the handset.
2. Press the AbbrDial softkey and enter the abbreviated dial code using the
keypad.
3. Press the AbbrDial softkey again.
To use Off-hook Abbreviated Dialing to conference a call:
1. Press the Confrn softkey. The user will hear dialtone.
2. Follow steps 2 and 3 above.
3. Press the Confrn softkey again.
To use Off-hook Abbreviated Dialing to transfer a call:
1. Press the Transfer softkey. The user will hear dialtone.
2. Follow steps 2 and 3 above.
3. Press the Transfer softkey again.
To use Off-hook Abbreviated Dialing while a call is on hold:
1. Press the NewCall softkey.
2. Follow steps 2 and 3 above.
Use Fast Dial 1. Create a Personal Address B ook entry and assign a Fast Dials code. See Using
Your Personal Address Book on the Web, page 62.
2. To place a call, access the Fast Dial service on your phone. See Using Personal
Directory on Your Phone, page 57.
If you want to... Then...
Answer a call that is ringing on
another extension within your call
pickup group
1. Press the PickUp softkey or button. (You might have to go
off-hook to display the softkey.)
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
If you want to... Then...