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Basic Call Handling
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
• Your phone might be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
If you want to... Then...
For more information,
see...
Place a call while another call
is active (using a different
line)
1. Press for the new line. The first
call is automatically placed on hold.
2. Enter a number.
Using Hold and Resume,
page 22
Speed dial a number Do one of the following:
• Press (a speed-dial button).
• Use the Abbreviated Dial feature.
• Use the Fast Dial feature.
Speed Dialing, page 34
Dial from a corporate
directory on the phone
1. Choose > Corporate
Directory (exact name can vary).
2. Enter a name and press Search.
3. Highlight a listing and go off-hook.
Using Call Logs, page 54
Dial from a corporate
directory on your personal
computer using
Cisco
WebDialer
1. Open a web browser and go to a
WebDialer-enabled corporate
directory.
2. Click the number that you want to
dial.
Using Cisco WebDialer,
page 72
Use CallBack to receive
notification when a busy or
ringing extension is available
1. Press CallBack while listening to the
busy tone or ring sound.
2. Hang up. Your phone alerts you
when the line is free.
3. Place the call again.
Your system
administrator
See if a line associated with a
speed-dial, call record, or
directory listing is busy before
placing a call to that line
Look for Busy Lamp Field indicators. Using BLF to Determine a
Line State, page 42