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2. Press the Redial soft key.
Hold a Call
To place a call on hold:
• Press the Hold button.
To retrieve a held call:
• Press the Hold button again.
Note Because the hold feature can generate music or a beeping tone, avoid using hold when dialed into a remote conference
system. Simple three-party conferences that are created locally on your phone can safely be placed on hold without
introducing music or beeps into the conference.
Mute a Call
To mute an active call so that the other parties cannot hear you speak:
• Press the Mute soft key. The Mute soft key automatically lights, indicating that the other party cannot hear you.
To disengage mute and rejoin the call:
• Press the Mute soft key again, or lift the handset if you are using mute along with the monitor function.
Note The mute feature does not generate music or a beeping tone.
Manage Call Waiting
If you are on a call when a second call comes in, you will hear a call-waiting tone or see a flashing indicator light on the handset
rest, depending on the configuration of your phone.
To answer the new call:
• Press the Hold button. The original call is placed on hold.
To return to the original call:
• Press the Hold button again.
You may continue to use the Hold button to switch between the calls.
Retrieve Voice-Mail Messages
• Press the Message soft key, and follow the voice instructions.
Alternate Method to Retrieve Voice-Mail Messages
To retrieve voice-mail messages, perform the following steps:
1. Select an available Cisco Unified IP phone line by lifting the handset. Listen for the dial tone.
2. Press the Menu button.
3. Press 1 on the keypad, or use the Navigation button to locate Messages in the list of options.
4. Press the Select soft key.
5. Follow the voice instructions, or press the Exit soft key to return to the previous directory menu.
Note The light strip at the top of the handset blinks when the phone rings and remains lit to announce arrival of a new
voice-mail message. (Functionality will vary depending on your message system.)