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Park a Call
Call park allows a phone user to place a call on hold at a designated parking spot from which the call can be retrieved by anyone
on the system. To park a call:
• Press the Park soft key
The Cisco Unified CallManager Express system will automatically select an available call part slot and display the number
on the Cisco Unified IP phone screen.
To park a call to a specific call part slot:
• Press the transfer button followed by the call part slot number provided by your local administrator.
To retrieve a parked call, use one of the following methods:
• If your phone receives a call park notification, press the PickUp soft key followed by the asterisk (*).
• Press the PickUp soft key followed by the call part slot number.
Note Contact your local administrator for your call part slot number.
Call-Blocking (Toll Bar) Override
Call blocking prevents unauthorized use of phones. It is implemented by matching a pattern of specified digits during a specified
time of day and day of week or date. The call-blocking override feature allows individual phone users to override the call
blocking that has been defined.
To place calls when call-blocking is enabled, perform the following steps:
1. Press the Login soft key on the Cisco Unified IP phone.
2. Enter the PIN that is associated with the phone.
Note Contact your local system administrator for your personal identification number (PIN).
Transfer a Call
Transfer a selected call to another number in one of two ways:
• Blind transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom
you are transferring the call).
• Consult transfer—Redirects the call after first allowing you to speak to the transfer recipient.
To transfer a call, perform the following steps:
1. During a call, press the Trnsfer soft key. The call is placed on hold.
2. Dial the number to which you want to transfer the call.
3. To make a blind transfer:
–
Hang up the handset once you hear the line ringing.
To make a consult transfer:
–
Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset.
To cancel your consult call-transfer attempt:
–
Press the EndCall soft key.
To reconnect to the original caller:
–
Press the Hold button.