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Operating Your Cisco Unified IP Phone
Perform Basic Call Functions
All call functions, such as answering a call, placing a call on hold, transferring a call, call waiting, and so on, are performed
from the Cisco Unified IP Phone 7960G. See the, “Cisco Unified IP Phone 7960G and Cisco Unified IP Phone 7940G for Cisco
CallManager Express 3.2 and Later” section on page 41 for instructions for using the Cisco Unified IP phone.
Setting and Adjusting Your Cisco Unified IP Phone
Adjust the Display Contrast
To adjust the contrast on the display of the Cisco Unified IP Phone 7914 Expansion Module, follow these steps:
1. On the Cisco Unified IP Phone 7960G, press the Settings button.
2. Select Contrast, and press the Select soft key.
3. Select Expansion Module(s) from the Contrast menu.
The Expansion Module 1 Contrast screen appears.
4. Press the Up and Down soft keys to obtain the desired contrast on the first Expansion Module.
If you have a second Expansion Module, press Next. The Expansion Module 2 Contrast screen appears. Press the Up and
Down soft keys to obtain the desired contrast on the second Expansion Module.
5. Press the Exit soft key to accept your changes and return to the main directory menu.
Using Cisco CallManager Express 3.2 and Later Features
Transfer a Call
To transfer an incoming call, press the Transfer button followed by the Line button of the extension to which you wish to
transfer the call. When a transfer is invoked using this mechanism, it will always be invoked as a blind transfer.
Line status is indicated as follows:
• An idle line will display an on-hook phone icon.
• A line that is in use will display the phone icon with a flashing X.
• A line with messages will display with a flashing envelope icon.
Program Personal Speed-Dial Buttons
Once an administrator has defined one or more speed-dial instances for a Cisco Unified IP phone, you can reprogram numbers
that are not locked or program numbers into an instance that has an empty dial string by following these steps:
1. Select an available phone line by pressing the NewCall soft key or by pressing a line button. Listen for the dial tone.
2. Press the pound key (#).
3. Press the speed-dial button to program. A short beep confirms that you are starting to program this button.
4. Enter the speed-dial number. The digits will appear on the phone display. When you are entering speed-dial numbers, use
the backspace (<<) soft key to erase digits that were entered incorrectly.
To remove a speed-dial number without replacing it with a new one, press the pound key (#).
5. Hang up the handset, or press a new speed-dial button and repeat the process and program additional speed-dial buttons.