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To transfer a call, perform the following steps:
1. During a call, press the Trnsfer soft key. The call is placed on hold.
2. Dial the number to which you want to transfer the call.
3. To make a blind transfer:
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Hang up the handset or press the Trnsfer soft key once you hear the line ringing.
To make a consult transfer:
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Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset.
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If the transfer fails, press the Resume soft key to return to the original call.
To cancel your consult call-transfer attempt:
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Press the EndCall soft key.
To reconnect to the original caller:
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Press the Resume soft key.
Forward All Calls
To forward all incoming calls to another number, perform the following steps:
1. Press the CFwdALL soft key. You will hear a confirmation beep.
2. Dial the number to which you want to forward all your calls. Dial the number exactly as you would if you were placing a
call to that number. Remember to include locally required prefix numbers.
The phone display will be updated to show that calls are to be forwarded.
3. Press the pound key (#) or the EndCall soft key.
Note To forward calls to voice mail, manually enter the voice-mail number, or use the soft key and button sequence of
CFwdALL soft key plus the Messages button, followed by the EndCall soft key.
To forward calls to a speed-dial number, use the soft key and button sequence of the CFwdALL soft key plus a speed-dial
button, followed by the EndCall soft key.
To cancel call forwarding, use one of the following methods:
• Hang up the handset.
• Press the CFwdALL soft key.
Pick Up Calls
To pick up a call that is on hold or a call that is ringing at another extension, perform the following steps:
1. Press the PickUp soft key.
2. Dial the extension number of the Cisco Unified IP phone that you want to pick up. Control of the call will be transferred
to your phone.
To selectively pick up a call coming in to a number that belongs to a pickup group, use one of the following methods:
• Press the GPickUp soft key. If there is only one pickup group defined in the entire Cisco Unified CallManager Express
system, control of the call will be transferred to your phone.
• If the ringing telephone and your phone are in the same pickup group, press the asterisk (*) to transfer control of the call
to your phone.
• If the ringing telephone and your phone are in different pickup groups, dial the pickup group number where the phone is
ringing to transfer control of the call to your phone.