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Troubleshooting Your Phone
Cisco IP Phone 7960G and 7940G 45
Troubleshooting Your Phone
This section tells you how to access information about your Cisco IP Phone and phone calls to help
your system administrator or technician diagnose problems with your phone.
Note If is not responsive, your system administrator might have disabled this button on
your phone. Ask your system administrator for more information.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting
Tool to help troubleshoot performance problems. You can use the QRT softkey to submit information
about problem phone calls to your system administrator.
Depending on how your system administrator configured the Quality Reporting Tool for your phone,
you can use the QRT softkey in one of two ways:
If you are asked to... Then...
Access network
configuration data
Choose > Network Configuration and select the network
configuration item that you want to view.
Access status data Choose > Status and select the status item that you want to view.
Access phone model
information
Choose > Model Information.
If you want to... Then...
Quickly report an
audio problem for a
current call
While on the call, press QRT. (You might need to press more first.)
Your phone system will collect and log audio data for the current call and
route this information to your system administrator.
Report a problem with
your phone calls
Press QRT. (You might need to press more first.) Select the problem you
want to report from the list of problem categories. Some problem
categories include a reason code that you can select to provide more details
about the problem.
Your phone will route this information to your system administrator.