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Basic Call Handling
Cisco IP Phone 7960G and 7940G 21
Ending a Call
To end a call, hang up. See the table below for details.
Using Hold and Resume
Only one call can be active at any given time; all other calls must be placed on hold.
Tip
Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid putting
a conference call on hold.
Using Mute
Mute disables the audio input for your handset, headset, speakerphone, and external microphone.
With Mute enabled, you can hear other parties on a call but they cannot hear you.
If you want to... Then...
Hang up while using the handset Return the handset to its cradle or press EndCall.
Hang up while using the headset Press . If you want to keep headset mode activated (keep
the button lit after hanging up), press EndCall.
Hang up while using the speakerphone Press or EndCall.
Hang up one call but preserve another
call on the same line
Press EndCall. If necessary, remove the call from hold first.
If you... Then...
Want to put a call on hold Make sure the call you want to put on hold is highlighted and press
Hold.
Want to remove a call from
hold on the current line
Scroll to the specific call (if necessary) and press Resume.
Want to remove a call from
hold on a different line
Press for the line that has the held call. (The line displays the
call-on-hold icon
.) If there is a single call holding on this line, the
call will resume automatically. If there are multiple calls holding on
the line, scroll to the specific call (if necessary) and press Resume.
If you want to... Then...
Toggle Mute on Press .
Toggle Mute off Press .