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Basic Call Handling
Cisco IP Phone 7960G and 7940G 17
Basic Call Handling
This section covers basic call-handling tasks such as placing, answering, and transferring calls. The
features you use to perform these tasks are standard and available on most phone systems.
Placing a Call
To place a call, pick up the handset and dial. Or use one of the other options outlined in the table
below.
If you want to... Then...
Dial on-hook (no dial
tone)
Enter a phone number and do one of the following actions to go off-hook:
• Lift the handset
• Press or
• Press Dial
• Press (a line button)
Dial using the
speakerphone
Press New Call and enter a phone number. Or, you can press before or
after dialing, re-dialing or speed dialing a number.
Many of the actions that you can take to dial will automatically trigger
speakerphone mode, if the handset is in its cradle and is not lit. These
actions include pressing Redial or a speed dial button.
Redial the most
recently dialed
number
Press Redial. By default, Redial uses your primary line. However, you can
open a secondary line and then press Redial. To open a line, press .
Speed dial a number Do one of the following:
• Press (a speed-dial button) before or after going off-hook.
• Enter a speed dial index number (1-99 on the keypad) while on-hook and
press AbbrDial.
For details, see the “Setting Up Speed Dial Features” section on page 38.
Place a call when
another call is active
(using a new line)
Press for the new line. Doing so automatically places the first call on hold.
Place a call when
another call is active
(using the same line)
Press Hold, next press New Call, then dial, re-dial, or speed dial a number.
Or, continue to talk on the active call while preparing to dial from a call log
or corporate directory. (See the next two rows in this table for details.)