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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
OL-15498-01
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
Status Menu
Network Statistics Screen
The Network Statistics displays information about the phone and network performance. Table 6-2
explains components of text messages that might appear in this screen.
To display the Network Statistics screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Network Statistics.
To exit the Network Statistics screen, press the Exit softkey.
TFTP server not
authorized
The specified TFTP server could not be found
in the phone’s CTL.
• The DHCP server is not configured properly and
is not serving the correct TFTP server address. In
this case, update the TFTP server configuration
to specify the correct TFTP server.
• If the phone is using a static IP address, the
phone may be configured with the wrong TFTP
server address. In this case, enter the correct
TFTP server address in the Network
Configuration menu on the phone.
• If the TFTP server address is correct, there may
be a problem with the CTL file. In this case, run
the CTL client and update the CTL file, making
sure that the proper TFTP servers are included in
this file.
TFTP timeout TFTP server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the TFTP
server and the phone—Verify the network
connections.
• TFTP server is down—Check configuration of
TFTP server.
Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)
Message Description Possible Explanation and Action
Ta b l e 6-2 Network Statistics Message Components
Message Component Description
Rcv Frames Number of packets received by the phone
Xmt Number of packets transmitted by the phone
REr Number of error packets received by the phone