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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
OL-15498-01
Chapter 8 Troubleshooting and Maintenance
Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup
Process
When you connect a Cisco Unified IP Phone into the network port, the phone should go through its
normal startup process and the LCD screen should display information. If the phone does not go through
the startup process, the cause may be faulty cables, bad connections, network outages, lack of power,
and so on. Or, the phone may not be functional.
To determine whether the phone is functional, follow these suggestions to systematically eliminate these
other potential problems:
1. Verify that the network port is functional:
–
Exchange the Ethernet cables with cables that you know are functional.
–
Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this
network port to verify the port is active.
–
Connect the Cisco Unified IP Phone that will not start up to a different port that is known to be
good.
–
Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch,
eliminating the patch panel connection in the office.
2. Verify that the phone is receiving power:
–
Verify that the electrical outlet is functional.
–
If you are using in-line power, use the external power supply instead.
–
If you are using the external power supply, switch with a unit that you know to be functional.
If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any
characters after at least five minutes, perform a factory reset of the phone (see the
“Performing a Factory
Reset” section on page 8-14). If the phone still does not display characters, contact a Cisco technical
support representative for additional assistance.
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco
Unified
Communications Manager
If the phone proceeds past the first stage of the startup process (LED buttons flashing on and off) but
continues to cycle through the messages displaying on the LCD screen, the phone is not starting up
properly. The phone cannot successfully start up unless it is connected to the Ethernet network and it has
registered with a Cisco
Unified Communications Manager server.
These sections can assist you in determining the reason the phone is unable to start up properly:
• Identifying Error Messages, page 8-3
• Registering the Phone with Cisco Unified Communications Manager, page 8-3
• Checking Network Connectivity, page 8-3
• Verifying TFTP Server Settings, page 8-3
• Verifying IP Addressing and Routing, page 8-4
• Verifying DNS Settings, page 8-4
• Verifying Cisco Unified Communications Manager Settings, page 8-4