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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
OL-15498-01
Chapter 8 Troubleshooting and Maintenance
Resetting or Restoring the Cisco Unified IP Phone
Resetting or Restoring the Cisco Unified IP Phone
There are two general methods for resetting or restoring the Cisco Unified IP Phone:
• Performing a Basic Reset, page 8-13
• Performing a Factory Reset, page 8-14
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
There are several ways to perform a basic reset, as described in Table 8-4. You can reset a phone with
any of these operations after the phone has started up. Choose the operation that is appropriate for your
situation.
Note You can use the Erase Configuration option in the Network Configuration menu to change these settings
to their default values: Network Configuration menu settings (including password), Device
Configuration menu settings, volume settings, and contrast settings. To use this feature, choose Settings
> Network Configuration, scroll to the Erase Configuration option, press the Yes softkey, then press
the Save softkey.
Ta b l e 8-4 Basic Reset Methods
Operation Performing Explanation
Restore configuration
changes and restart
phone
From the Settings screen, press **#**. Resets any user and network configuration changes that
you have made but that the phone has not written to its
Flash memory to previously-saved settings, then restarts
the phone.
Restore softkey Choose Settings > more and then press
the Restore softkey.
Resets any user and network configuration changes that
you have made but that the phone has not written to its
Flash memory to previously-saved settings.
Default softkey Choose Settings > more and press the
Default softkey.
Resets ring type, display contrast, handset volume,
headset volume, speaker volume, and ringer volume to
their default values.
Erase softkey Unlock phone options (see the
“Unlocking and Locking Options” section
on page 4-2. Then choose Settings >
more and press the Erase softkey.
Resets user and network configuration settings to their
default values, deletes the CTL file from the phone, and
restarts the phone.