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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
OL-15498-01
Chapter 8 Troubleshooting and Maintenance
Resolving Startup Problems
To start a service, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability
from the Navigation drop-down list and click Go.
Step 2 Choose Tools > Control Center - Feature Services.
Step 3 Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
The window displays the service names for the server that you chose, the status of the services, and a
service control panel to start or stop a service.
Step 4 If a service has stopped, click its radio button and then click the Start button.
The Service Status symbol changes from a square to an arrow.
Note A service must be activated before it can be started or stopped. To activate a service, choose Tools >
Service Activation.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in this chapter do not
resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone
experiencing problems.
Step 2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database.
Step 3 Add the phone back to the Cisco Unified Communications Manager database. See the “Adding Phones
to the Cisco Unified Communications Manager Database” section on page 2-7 for details.
Step 4 Power cycle the phone:
• If the phone receives power from an external power source, unplug the Ethernet cable from the
Network port on the phone, then unplug the power supply from the DC adaptor port on the phone.
Next, reconnect the power supply and then reconnect the Ethernet cable.
Caution Always unplug the upstream Ethernet cable from the phone before unplugging the power supply.
Unplugging the power supply before unplugging the upstream Ethernet cable could result in a service
interruption on the network.
• If the phone receives inline power, unplug the cable from the Network port on the phone and then
plug it back in.