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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
OL-15498-01
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 8-12
Resetting or Restoring the Cisco Unified IP Phone 8-13
Performing a Basic Reset 8-13
Performing a Factory Reset 8-14
Using the Quality Report Tool 8-15
Monitoring the Voice Quality of Calls 8-15
Where to Go for More Troubleshooting Information 8-17
Cleaning the Cisco Unified IP Phone 8-17
APPENDIX
A Providing Information to Users Via a Website A-1
How Users Obtain Support for the Cisco Unified IP Phone A-1
Giving Users Access to the User Options Web Pages A-1
How Users Get Copies of Cisco Unified IP Phone Manuals A-2
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials A-2
How Users Subscribe to Services and Configure Phone Features A-2
How Users Access a Voice Messaging System A-3
How Users Configure Personal Directory Entries A-3
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4
APPENDIX
B Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G B-1
APPENDIX
C Supporting International Users C-1
Adding Language Overlays to Phone Buttons C-1
Installing the Cisco Unified Communications Manager Locale Installer C-1
APPENDIX
E Technical Specifications E-1
Physical and Operating Environment Specifications E-1
Cable Specifications E-2
Network and Access Port Pinouts E-2
APPENDIX
F Basic Phone Administration Steps F-1
Example User Information for these Procedures F-1
Adding a User to Cisco Unified Communications Manager F-2
Adding a User From an External LDAP Directory F-2
Adding a User Directly to Cisco Unified Communications Manager F-2
Configuring the Phone F-3
Performing Final End User Configuration Steps F-8