Filter
Top Products
6-3
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
OL-15498-01
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
Status Menu
Status Messages Screen
You can access the Status Messages screen at any time, even if the phone has not finished starting up.
Table 6-1 describes the status messages that might appear. This table also includes actions you can take
to address errors that are indicated.
To display the Status Messages screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Status Messages.
To exit the Status Messages screen, press the Exit softkey.
Ta b l e 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G
Message Description Possible Explanation and Action
BootP server used The phone obtained its IP address from a
BootP server rather than a DHCP server.
None. This message is informational only.
File auth error An error occurred when the phone tried to
validate the signature of a signed file. This
message includes the name of the file that
failed.
• The file is corrupted. If the file is a phone
configuration file, delete the phone from the
Cisco Unified
Communications Manager
database using Cisco Unified
Communications
Manager Administration. Then add the phone
back to the Cisco Unified
Communications
Manager database using Cisco
Unified
Communications Manager
Administration.
• There is a problem with the CTL file and the key
for the server from which files are obtained is
bad. In this case, run the CTL client and update
the CTL file, making sure that the proper TFTP
servers are included in this file.