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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
OL-15498-01
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
Status Menu
DNS timeout DNS server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DNS
server and the phone—Verify the network
connections.
• DNS server is down—Check configuration of
DNS server.
DNS unknown host DNS could not resolve the name of the TFTP
server or Cisco Unified
Communications
Manager.
• Verify that the host names of the TFTP server or
Cisco Unified
Communications Manager are
configured properly in DNS.
• Consider using IP addresses rather than host
names.
Duplicate IP Another device is using the IP address assigned
to the phone.
• If the phone has a static IP address, verify that
you have not assigned a duplicate IP address. See
the
“Network Configuration Menu” section on
page 4-4 section for details
• If you are using DHCP, check the DHCP server
configuration.
Error update locale One or more localization files could not be
found in the TFTPPath directory or were not
valid. The locale was not changed.
From Cisco Unified Operating System
Administration, check that the following files are
located within the subdirectories in TFTP File
Management.
• Located in subdirectory with same name as
network locale:
–
tones.xml
• Located in subdirectory with same name as user
locale:
–
glyphs.xml
–
dictionary.xml
–
kate.xml
IP address released The phone has been configured to release its IP
address.
The phone remains idle until it is power cycled or you
reset the DHCP address. See the
“Network
Configuration Menu” section on page 4-4 section for
details.
Load ID incorrect Load ID of the software file is of the wrong
type.
Check the load ID assigned to the phone (from Cisco
Unified
Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)
Message Description Possible Explanation and Action