Filter
Top Products
80 CHAPTER 5: STANDARD FEATURES
■ A hunt group caller on hold will hear hunt group Music On Hold.
■ A hunt group call can be parked and then picked up by any user on
the same site.
■ If the VCX phone has Hands Free enabled, an incoming call to a hunt
group will not be picked up automatically.
■ A hunt group member’s personal phone settings (for example, Call
Forward, Call Coverage point, and Do Not Disturb) are not invoked on
Hunt Group calls.
■ An external call to a private user (someone not in the hunt group) can
be transferred to a hunt group.
■ Both attended and unattended call transfers are allowed for calls to a
hunt group or from a hunt group.
■ After reaching an Auto Attendant, a caller can enter a hunt group
extension and be transferred to a Hunt Group.
■ Internal and external callers that are forwarded to voice mail can leave
a message and navigate through the voice mail options.
■ If a hunt group call is routed to a voice mailbox or Auto Attendant call
coverage point but the routing fails (for example, because no ports are
available), the call is requeued for the hunt group.
■ Each time a call is put back in a hunt group queue, it is treated like a
new call.
■ If you are a member of one or more hunt groups, the phone message
button acts as a MWI for the hunt group voice mailbox even if you are
not logged in to the hunt group. Pressing the message button displays
a menu which shows number of new messages in each mailbox,
including your personal mailbox. You can use the arrow navigation
keys to locate a voice mailbox. Press the message button to access the
selected mailbox.
Viewing Hunt Group
Membership and
Status
You can use the Telephone User Interface to view the hunt groups you
belong to and your current login status for each group.
To view hunt group information enter the following feature code:
Feature + 972
The Display Panel on the phone displays the hunt groups you belong to
and your current status.