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Appendix
Troubleshooting
I cannot retrieve voicemail messages.
Your telephone has both a built-in answering system and voicemail indication. They
are independent features and each alerts you to new messages differently (page 61).
If you subscribe to voicemail service from your telephone service provider (charges
may apply), contact your telephone service provider for more information on how to
access your voicemail.
The answering system does not answer after the correct number
of rings.
Make sure the answering system is on. When the answering system is on, the
ANS ON icon with the corresponding line number(s) should show on the handset
and the corresponding telephone base light(s), /ON/OFF LINE 1 and/or
/ON/OFF LINE 2, should be lit on the telephone base.
If toll saver is selected, the number of rings changes to two when there are new
messages waiting (page 27).
If the memory is full or if the answering system is off, the answering system answers
after 10 rings.
In some cases, the answering system is affected by the ringing system used by the
telephone service provider.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (page 61). To
determine how many rings will activate your voicemail, please contact your telephone
service provider.
If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with the answering system.
The outgoing announcement is not clear.
When recording the announcement, make sure you speak in a normal tone of voice
towards the microphone of the handset or the telephone base.
Make sure there is no background noise when recording.
The answering system does not record messages.
Make sure the answering system is on.
When the answering machine memory is full, it does not record new messages until
some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (page 61). To determine
how many rings will activate your voicemail, please contact your telephone service
provider.
If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with the answering system.
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