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[ 45 ]ADDITIONAL INFORMATION
ADDITIONAL
INFORMATION
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom
The charge/in use LED won't
illuminate when the handset is
placed on the base.
The audio sounds weak and/or
scratchy.
Can't make or receive calls.
The handset doesn't ring or receive
a page.
Severe noise interference.
Suggestion
• Make sure the AC adapter is plugged into the base and wall outlet.
• Make sure the handset is properly seated on the base.
• Make sure the charging contacts on the handset and base are clean.
• Make sure that the base antenna is in a vertical position.
• Move the handset and/or base to a different location away from metal objects or
appliances and try again.
• Press delete/channel in the Talk mode to help eliminate background noise.
• Make sure that the handset is not too far from the base.
• Check both ends of the telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Change the digital security code (See page 43).
• Make sure that the handset is not too far from the base.
• The battery pack may be weak. Charge the battery for 15-20 hours.
• The handset may be too far from the base unit.
• Place the base unit away from appliances or metal objects.
• Change the digital security code (See page 43).
• Keep the handset away from microwave ovens, computers, remote control toys,
wireless microphones, alarm systems, intercoms, room monitors, fluorescent
lights, and electrical appliances.
• Move to another location or turn off the source of interference.
EXAI398 2/5/3 4:12 PM Page 45