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Contact Information
User’s Guide and Help files
Hints and Trouble-shooting
Technical support is available to registered users during standard business hours —
Monday-Friday, 9:00am-5:00pm.
North America - Web: www.alk.com, E-mail: cpsupport@alk.com,
Fax: 609-252-8166, Phone: 888-872-8768
Europe - Web: www.alk.eu.com, E-mail: uksupport@alk.eu.com,
Postal: Suite 8, 4 Bloomsbury Square, London WC1A 2RP, UK
Phone: +44 (0)207 404 4222
Australia - Web: www.travroute.com.au/support.html,
E-mail: support@travroute.com.au, Phone: 03-9855-1498
For more detailed instructions, go to the Windows Start menu > Programs > CoPilot
> User Manual to open and print the User’s Guide in .PDF format. Or refer to the
CoPilot Help files from within the application on either your desktop (Help menu >
Help Contents and Search) or Pocket PC (tap Help or Tutorial in the Welcome
screen).
To ensure proper GPS reception, make sure that your Pocket PC is vertically
mounted to your vent clip or windshield (not required if you are using the
optional external GPS antenna). Also make sure to properly set the time and
date on your Pocket PC.
The first acquisition can take from 5 to 15 minutes, and you can minimize this
time by positioning the GPS receiver with a clear view of the sky. Once
initialized, the unit should acquire satellite signals in 40 seconds or less.
If your Pocket PC “hangs” (does not respond to screen taps or button
pressing), reset it by inserting the stylus in the reset hole on the bottom, back,
or side of your Pocket PC.
Product Licencing and Updates
The CoPilot desktop software contains street-level maps for all of Europe, and
CoPilot is offered with different licences that allow you to use some or all of these
maps on your Pocket PC. Licences are available for the following:
(1) Single region - Detailed street-level maps for any of the following
regions: Alps Ski Region, Benelux (Belgium, the Netherlands, and
Luxembourg), France, Germany, Italy, Pyrenees, Scandinavia, and the United
Kingdom
(2) Pan-Europe - Complete street-level maps for all of Europe
After purchasing the licence, go to CoPilot's Tools menu, select Update Licence
> Activate, and input your update Product Key and new activation code. The
CoPilot desktop software already contains complete European maps, which can
now be downloaded to your Pocket PC for in-vehicle use. If you purchased
CoPilot with a single region licence and later want to use street maps from other
regions, you will need to purchase an update licence from your dealer.