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Reception and copying problems
Problem Check and remedy
The power is on, but no
reception takes place.
•• Make sure the wall socket is connected to the
TEL. LINE socket, and not the TEL. SET
socket.
•• Check that fax is not set to distinctive ringing.
•• Check the FO-475 is set to FAX or ANS. mode.
The fax paper does not
come out.
•• The fax paper may be jammed. See
Clearing
jammed fax paper
in this chapter.
The fax paper comes out
blank when you try to
receive or copy a document.
•• Make sure that the fax paper is properly loaded
in your fax. (If the roll has been loaded
backward, nothing will be printed.)
•• For reception, make sure that the document for
transmission is loaded face down in the feeder
of the transmitting machine.
The received document is
faint.
•• Make sure that you are using the recommended
fax paper. See
Loading the Fax Paper
in
Chapter 1.
•• Ask the other party to send higher contrast
documents. If the contrast is still too low, your
fax may have a problem. Make a copy to check
it.
Received images are
distorted.
•• Noise on the telephone line may cause
distortion. Have the other party try sending the
document again.
•• The print head may be dirty. See
Fax print head
in Chapter 10.
•• Make a copy of another document on your fax. If
the copy is also distorted, your fax may have a
problem. If the problem persists, call for service.
Copies are distorted.
•• Make sure that you are using the recommended
fax paper. See
Loading the Fax Paper
in
Chapter 1.
•• Make sure that the fax paper is properly loaded
in your machine.
•• The print head may be dirty. See
Fax print head
in Chapter 10.
11.Trouble-
shooting
Problems and Solutions
107