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● CallDirector Event Pointers To edit any Event Pointer, press ENTER to
bring up the Target Generator. Highlight and open the appropriate Block
type. Select a new or existing Block and press ENTER.
● MSG-LEFT Pointer This is the Block that the SVMi-4 will pass control to if
the caller leaves a message. The target block allows the caller the option of
returning to the beginning of the application, or sending the caller to the
Bye block if the organization or individual does not want to give the caller
additional options.
● NO MSG-LEFT Pointer This is the Block that the SVMi-4 will pass control
to if the caller does not leave a message or if this is an announcement only
mailbox. The target block may allow the caller the option of returning to the
beginning of the application, or sending the caller to the Bye block, if the
organization or individual does not want to give the caller additional options.
● ESCAPE Pointer This is the Block that the SVMi-4 will pass control to if
the caller presses the escape digit while listening to the mailbox greeting or
while leaving a message in the mailbox. When the Escape digit is pressed
SVMi - 4 will immediately exit the process it’s in and go to the block defined
in this pointer.
● GREET-DTMF Pointer This is the Block that the SVMi-4 passes control to
if the caller enters any valid DTMF while listening to the mailbox greeting. If
defined, the Admin digit, escape digit, digit to skip the greeting, and the
operator digit are not considered valid for this pointer. The target block is a
Programming - Page 92