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Auto Attendant
The SVMi-4 Auto attendant works by automatically answering calls and playing a
custom greeting to the caller along with some dialing instructions. The caller
may then press digits on the keypad to direct the call to the appropriate person
or department.
The SVMi-4 Auto attendant replaces or works in conjunction with your system
operator by answering calls with a pre recorded greeting, and offering the caller
a several possible dialing options including dialing another extension number,
transferring to an operator, access pre recorded information or connect to voice
mail.
Voice Mail
Voice mail provides a service if called stations are unavailable. Upon dialing an
extension number, callers may be routed directly to voice mail or transferred to
the extension first. The call may be forwarded from the station on conditions.
Each mailbox will answer calls with a custom greeting in the mailbox owners
own voice. The caller can then leave a message.
The mailbox owner can access the mailbox and retrieved the messages. Many
options are available to handle the message.
General Description - Page 8