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OfficeServ 100 20 Groups
& OfficeServ 7100 (500 through 519) these can be changed to 4 digits if
required.
To create a backup or relief operator position,assign the main operator and one or
more backup individuals to the operator group. All but the main operator should
be out of the group.When it is necessary to use a backup operator,put the desired
backup station in the group and remove the main operator. When incoming call
traffic is heavy, you can have another station put itself in the operator group along
with the main operator to handle the extra call load.
If the station does not have an IN/OUT key:
• Lift the handset and dial the feature access code _________________.
• Dial the group number.
• Dial 0 to be out of the group or dial 1 to be in the group.
• Receive confirmation tone and hang up.
If the station has an IN/OUT key:
• Press the IN/OUT key. It will light red when the station is in the group.
• Press the IN/OUT key again. The light is off when the station is out of the
group.
NOTE: A station can be in more than one group.
DIRECT INWARD SYSTEM ACCESS (DISA)
From outside of the office, selected individuals can call into the OfficeServ 100 or
OfficeServ 500 or OfficeServ 7000 Series system on special DISA line(s). A security
code must be entered to gain access. Once these individuals are in the system,
they can make outside calls using the office lines or call stations within the system.
Individuals who will use DISA must have their stations assigned for DISA access
and must change their station passcodes. The default passcode 1234 cannot be
used.
• Call in on the DISA line from any phone with tone dialing.
• You will hear a dial tone. Dial your security code (your extension number
plus your station passcode).
• If you are allowed access, you will receive a dial tone.
• Dial any line access code, receive outside dial tone and then dial a tele-
phone number OR dial any extension number to call a station in the sys-
tem.
• To make another call,press Q, receive dial tone and dial another number.
• Press # and hang up when finished.
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When the second or third option is selected the barger will take priority over the
line. This means unless you (barger) hang up first, the station or line you barged
into will still be connected to you when the station you barged into hangs up.
When the third option is selected,the station that barges-in can monitor the con-
versation and no warning tone or display will be sent to the station being moni-
tored.The handset transmitter and keyset microphone are disabled.The party that
originated the barge-in may join the conversation by pressing the MUTE button
on the keyset.Your service company must program these options for you.
WARNING
Barge-in without tone may violate state or federal laws concerning the
right to privacy. Samsung Telecommunications America is in no way
responsible for the possible misuse of this feature.
WALKING CLASS OF SERVICE
You can change a restricted station’s class of service to the same class as your sta-
tion,allowing you to make calls or use features that would otherwise be restricted
from that station.
• Lift the handset or press the SPK or the MONITOR key.
• Dial 59 and then your extension number.
• Dial your station passcode and receive internal dial tone.
• Dial an access code and then the telephone number—OR—use the desired
feature as usual.
• Hang up.The station will be returned to its restricted status.
NOTE:The default station passcode 1234 cannot be used.
IN/OUT OF GROUP
Any station assigned to a station group can remove itself from that group and
then reenter the group at a later time.When out of the group,a station can receive
calls to its extension number but not to the group.
The number of groups available to choose from may vary depending on your
OfficeServ 100 or OfficeServ 500 or OfficeServ 7000 Series system type:
OfficeServ 500 40 Groups
& OfficeServ 7200 (500 through 539) or (5000 through 5039 depending if your
system is setup for 4 digits numbering plan)
OfficeServ 500 L 80 Groups
& OfficeServ 7400 (500 through 579) or (5000 though 5079 depending if your
system is setup for 4 digits numbering plan)
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