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z Your SUPERVISOR key will flash and the keyset display will indicate the
type of alarm condition (time or number of calls) and an audible alarm will
sound.
NOTES:
1. Pressing the SUPERVISOR key has no effect on the visual alarm but it will can-
cel the audio alarm (stop it from ringing until the next activation—it is not dis-
abled permanently).
2. Your keyset will indicate a visual alarm condition for as long as the alarm con-
dition exists.
SUPERVISOR KEY
Throughout this guide, the displays used are for example only. The numbers and
names on your display may differ slightly.
Press the SUPERVISOR key.You will be presented with three options:
523: SALES
CALL ADMIN AGENT
The CALL and AGENT options allow the supervisor to view statistics for each of
these areas while ADMIN is used to clear the saved data and run reports. Let’s
explore each of these options by pressing the key directly below the word on the
display.
Call
When you press CALL, you will be presented with the following display. It shows
you how many calls are currently in queue.
000 calls in
queue now
Press the UP key.You will be presented with the following display.It shows you the
average amount of time it takes a caller to be answered after the call begins ring-
ing at a station.
average ring
time is 00:00
Press the UP key.You will be presented with the following display.It shows you the
number of C.O. calls that rang in when all members of the group were busy. It is
possible for this total to represent more than one day’s calls if the AUTO CLEAR
option is not turned on.
000 times all
busy today
Press the UP key.You will be presented with the following display.It shows you the
average time a caller waits in queue before being answered by an agent.
average time in
queue is 00:00
Press the UP key.You will be presented with the following display.It shows you the
total number of calls received. It is possible for this total to represent more than
one day’s calls if the AUTO CLEAR option is not turned on.
0000 calls
received today
Press the UP key.You will be presented with the following display.It shows you the
longest time a caller waited in queue before answered by an agent.
longest queue
time is 00:00
Agent
Throughout the AGENT menu, you can press the SCROLL key at any time to view
an individual station’s data. You can also use the UP and DOWN keys to move
between stations.
When you press AGENT, you will be presented with the following display. The
“available” number shows how many agents are programmed in this particular
UCD group. The “logged in” number shows how many agents are currently avail-
able to take calls (not in Do Not Disturb (DND), logged out or busy).
06 available
05 logged in
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