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z Press the AA PLAY key
z Dial the first AA port (this will usually be 3951)
z Enter the number of the prompt to play (if in doubt get a list of the prompts
from your installation and service company)
z The prompt will begin to play along with all subsequent prompts
CHANGING THE GREETING
The AA card allows the system administrator to call in and change the current
operating ring plan with its associated greeting to a different ring plan mode with
or without an alternate greeting.
z Call the auto attendant and dial a special passcode while you are listening to
the present operating ring plan's associated greeting. Your service company
technician programs the special passcode for you.
z Dial 1 for the first ring plan with its preprogrammed greeting,2 for the second
ring plan with its preprogrammed greeting, 3 for the third ring plan with its
preprogrammed greeting, 4 for the fourth ring plan with its preprogrammed
greeting,5 for the fifth ring plan with its preprogrammed greeting,or 6 for the
sixth ring plan with its preprogrammed greeting.
z Dial a 0 to leave the greeting for that ring plan or a 1 to enable your alternate
greeting.
z Hang up.The selected ring plan with its associated greeting is set.
MANUAL RING PLAN MODE SERVICE
z When the iDCS 500 phone system changes from one of its ring plans, the AA
greeting associated with that ring will also change.
z When the ring plan of the phone system is changed remotely the ring plan sta-
tus of the iDCS 500 phone system is also changed.This means that a customer
who needs to put the system in a different ring plan can call in remotely and
do it.
z When the alternate greeting is set, the iDCS 500 system will go into the ring
plan selected. If a RTO or a RP key is programmed on the iDCS 500 and alter-
nate greeting is enabled, then the RTO or RP key will FLASH.
AUTO RING PLAN SERVICE
z Manually changing an Auto Attendant to a different ring plan without an alter-
nate greeting.The greeting will change the iDCS 500 system ring plan until the
next scheduled change by the automatic time tables program.
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AUTO ATTENDANT
The auto attendant will answer and process incoming calls without human inter-
vention. The caller is answered and hears a message prompting him/her to dial
numbers to reach extensions in the phone system or follow other options provid-
ed by the AA card.
Your installation and service company has already designed and programmed
these options for you, including the greetings and messages that play at different
times while the call is being processed.
The only administration associated with this card is the greeting change.Different
day and night greetings may be programmed. These change when the iDCS 500
system switches from normal day operation to evening operation.Additionally, an
alternate greeting may be recorded to indicate a holiday, an emergency or anoth-
er temporary closure. From time to time, it may be necessary to manually change
the active greeting from the current (day or night) to the alternate (holiday).
RECORDING GREETINGS
To record greetings (or prompts) you must have an AA RECORD key programmed
on your keyset.Select a quiet place where you will not be disturbed.Each AA card
has 2 minutes of recording time.
z Press the AA RECORD key
z Enter the passcode (this can be supplied by your installation and service com-
pany)
z Lift the handset and press HANDSET softkey
z Dial the first AA port (this will usually be 3951)
z Enter the number of the prompt to record (if in doubt get a list of the prompts
from your installation and service company)
z Begin recording after the tone,when finished press the AA RECORD key
z Repeat as necessary
PLAYING GREETINGS
You may play the greetings to check that you are happy with the quality and con-
tent.To do this you must have an AA PLAY key programmed on your keyset.
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