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ACCESSING YOUR MAILBOX
[Also known as Subscriber Services Menu]
Inside Callers
[Subscriber logging in from their Desk]
• Dial the SVMi-8/SVMi-16E access number or press the key assigned to ring
SVMi-8/SVMi-16E [VMMSG].
• Enter your personal password when prompted (the default password is
0000).
Outside Callers [Subscribers calling from Cell Phones or outside of the
office environment]
• Dial the phone number that will be answered by the SVMi-8/SVMi-16E. The
main greeting will answer.
• At the main greeting dial [#] plus your Subscriber (or mailbox) number
(Subscriber and Mailbox numbers will usually match your extension number).
• Enter your personal password when prompted (the default password is
0000).
Access your Subscriber Services (or Mailbox) from a Station
other than your Own (or checking a mailbox associated with a
different station)
• Press the [VMMSG] key or dial the SVMi-8/SVMi-16E group number.You will
be prompted to enter a password.
• Press [].This will take you to the Main Auto Attendant Menu.
• Press [#] plus the Subscriber number of your choice.You will be prompted to
enter you password.
At this point the inside and outside callers follow the same instructions. You will
hear a message stating the number of messages left in your mailbox.You will then
hear the Subscriber Services Menu with the following options:
1 Listen to New Messages - S
ee Listening to your Message.
2 Record and Send Message - See Sending Messages.
3 Review Saved Messages - See Listening to your Message.
4 Access Manager - See Access Manager.
5 Personal Greetings - See Personal Greetings.
6 Mailbox Administration - See Mailbox Administration.
# Personal Services - See Personal Services.
Return to Main Menu.
SVMi-8/SVMi-16E
This section describes how to setup and use the various features available to a
Subscriber. A Subscriber is a person that has been authorized access to the vari-
ous features and services available in the SVMi-8/SVMi-16E.Please review this sec-
tion carefully before you use your Authorized Features and Services, known as
Subscriber Services.
Voice Mail is one of the Subscriber Services available.Your voice mail box has the
capability of storing private messages,and offers a number of options for sending
or redirecting messages as well as provides several ways to notify you of new mes-
sages.
Another very common Subscriber Service is Access Manager.This allows you con-
trol over when and where you receive your calls as well as what to speak to your
callers in the event you are unable to speak to them directly. The ‘events’ are
referred to as “Call Conditions”. No-Answer, Busy, and Blocked are the most com-
monly used Call Conditions.
This guide can be used by Subscribers from within the office or from telephones
outside the office.The basic operation is the same,but the access method will be
different. S
ee the SVMi-8/SVMi-16E Subscriber Services Menu Diagram for more
details
.
Note that some features and prompts detailed here may not be available to all
Subscribers. See your System Administrator if you have questions about feature
availability.
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