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Troubleshooting
72
Severe noise interference.
• Keep the handset away from microwave ovens,
computers, remote control toys, wireless
microphones, alarm systems, intercoms, room
monitors, fluorescent lights, and electrical
appliances.
• Move to another location or turn off the source
of interference.
The Caller ID does not
display.
• The handset was picked up before the second
ring.
• The call was placed through a switchboard.
• Call your local telephone company to verify your
Caller ID service is current.
You cannot register the
handset at the base.
• Charge the battery pack for 15-20 hours.
• De-register the handset (see “De-register the
Handset” on page 30) and register the handset
(see “Register the Handset to the Base” on
page 50).
The handset doesn’t
communicate with
another handset.
• De-register the handset (see “De-register the
Handset” on page 30) and register the handset
(see “Register the Handset to the Base” on
page 50).
• Make sure that you have registered both
handsets.
The handset can’t join the
conversation
• Make sure there are not two handsets already
using the three-way conference feature.
• Make sure that another handset is not in privacy
mode.
Room Monitor feature does
not work.
• Make sure both handsets (or the handset and
the base) are set to Room Monitor mode and
that both are turned on.
• Make sure to place the handset(s) within the
range of the base.
The answering system does
not work.
• Make sure the base unit is plugged in.
• Make sure that the answering system is turned
on.
• Make sure that the message record time is not
set to Announce only (see “Announce only
feature” on page 60).
Messages are incomplete.
• The incoming messages may be too long.
Remind callers to leave a brief message.
• The memory may be full. Delete some or all of
the saved messages.
Symptom Suggestion